Contino.io Privacy Policy

Introduction

This Privacy Policy will help you understand what information we collect from you and process using this website, how we obtain it, and what choices and rights you have about your personal data.

When we refer to “Contino” within this Privacy Policy, we are referring to the company Contino Solutions Limited of registered address 37 Commercial Road, Poole, England, BH14 0HU, the associated websites, and any associated services or features which may be made available to you from this website.

Data Protection Framework

Contino is based within the United Kingdom, and as such have aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018, under the supervision of the ICO within the UK.

1. OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

- User privacy and data protection are human rights.

- Personal data is a liability, it should only be collected, processed and stored when absolutely necessary, and should be protected with adequate security measures.

- We will never sell, rent or otherwise distribute or make public your personal information.

2. RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

- UK Data Protection Act 1988 (DPA)

- EU Data Protection Directive 1995 (DPD)

- EU General Data Protection Regulation 2016 (GDPR)

- Australian Privacy Act 1988 (APA)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection owner (details of whom can be found in section 17) for clarification.

3. CUSTOMER AND CITIZEN DATA

You may decide to send us your personal information via this website if you are seeking more information, requesting to attend one of our events, or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.

Contino may access and use your Customer Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services we provide to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

We will at all times handle and store your personal data in accordance with industry best practice aligned with ISO27001, the international standard for information security. This includes the activities and procedures undertaken by our own personnel and authorised third parties (see Section 11), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from our applications, supporting computer systems and premises.

4. SENSITIVE PERSONAL DATA

GDPR specifies a set of personal data categories which are considered to be “sensitive”, and which require special consideration by Data Controllers. This website, and any services available from this website, do not knowingly collect or process any sensitive personal data, and supporting Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).

5. CHILDREN’S PERSONAL DATA

This website, and any services available from this website, are not directed to children under the age of 13. If you learn that a child under the age of 13 has provided us with their personal information without having parental consent, please contact the Contino Data Protection Owner (see Section 17) immediately so that we can take appropriate action.

6. CUSTOMER AND CITIZEN DATA RIGHTS

As prescribed within data protection regulations, you have several rights connected to the provision of your personal data to Contino using this website. These include your rights to request that Contino:

- confirms to you what personal data it may hold about you, if any, and for what purposes;

- changes the consent which you have provided in relation to your personal data;

- corrects any inaccurate or incomplete personal data which may be held about you;

- provides you with a complete copy of your personal data for you to move elsewhere;

- stops processing your personal data, whilst an objection from you is being resolved;

- permanently erases all your personal data promptly, and confirms to you that it has done so (there may be reasons why we may be unable to do this);

To contact Contino, please see Section 17 below.  If Contino does not address your request, or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website (www.ico.org.uk) or by telephone 0303 123 1113.

7. DATA BREACHES

We will report any unlawful data breach any of our third party data processors to all relevant persons and authorities within 72 hours of becoming aware of the breach, where feasible.

8. DATA CONTROLLER

The data controller of this website is:
Contino Solution LTD, a UK Private limited Company with company number: 08788914

Whose registered office is:
37 Commercial Road, Poole, England, BH14 0HU

And whose operating office is:
1 Fore Street, London, EC2Y 9DT

9. PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

9.1 Site visitation tracking

Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 11 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Hubspot

HubSpot tracks visitors using browser cookies. Every time a visitor lands on your website, HubSpot will check for the presence of an existing tracking cookie. If one does not exist, HubSpot spins up a unique cookie for that visitor and will log every page that person visits moving forward.

There are a few things to be aware of in regards to how HubSpot handles tracking cookies:

- Visitors will be tracked anonymously even before they become contacts. If and when a visitor fills out a form, HubSpot will associate their previous page views based on the tracking cookie.

- If a visitor deletes his or her cookies, he or she will be considered a new visitor and will be assigned a new cookie. However, HubSpot will automatically deduplicate form submissions coming from the same email address, even if different browser cookies were associated with the submissions.

- Since cookies are unique to a browser, if two people share a single computer, their submissions will be associated with the same contact record. This deduplication by cookie ensures that if a contact submits multiple forms on your website using different email addresses, all submissions will be associated with a single record in HubSpot since they are all from the same contact.  Keep in mind that if you submit multiple test submissions from one browser with different email addresses, these submissions will overwrite each other on a single contact record in HubSpot due to the common tracking cookie. The best way to test submissions, if you don't want them to be associated with the same contact, is to test using the private browsing mode of your web browser.

HubSpot will also attribute visits to a contact if the contact clicks a link in a tracked marketing email which directs to a page with the HubSpot tracking code installed.  Lastly, the Tracking Code API can also be used to track visitors in HubSpot.

9.2 Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us page, the data that you supply will be forwarded to Hubspot and Salesforce.  Hubspot provide us with marketing automation services and we consider Hubspot to be a third party data processor (see section 11 below).   Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below).  The contact details you submit will not be stored on the contino.io website database.

Should you choose to contact us via email, the data you supply will be processed in Google mail and Google Drive.

9.3 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Hubspot and Salesforce.  Hubspot provide us with marketing automation services and we consider Hubspot to be a third party data processor (see section 11 below). Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below).  The email address that you submit will not be stored within the contino.io website own database.

You can subscribe to the email newsletter through an online automated process should you wish to do so but you do so at your own discretion. Some subscriptions may be manually processed through prior written agreement with the user.  Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email content. Subscriber activity is tracked and stored in Hubspot and Salesforce for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Your email address will remain within Hubspot’s and Salesforce’s database for up to 3 years from the date of your consent, or for as long as we continue to use Hubspot’s services for email marketing or until you specifically request removal from the list. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Hubspot’s database, you will receive periodic (approximately once a week) newsletter-style emails from us.

Should you decide to opt out of any further communication, you have the option to delete your profile data from our system entirely at any time by clicking here.

9.4 DevOpsDebate.com

DevOpsDebate is a global community of engineers and technical professionals in the DevOps, Cloud, Container and emerging technology space with the intent of sharing, creating and chatting about the evolutionary world of technology.  

If you would like to join the DevOpsDebate community you will need to send us your personal data. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.

Contino will access and use your Personal Data only for the purposes for which you have submitted it to us to moderate access to the DevOpsDebate community. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

9.5 DevOpsMaturity.com

DevOpsMaturity.com is a self-service platform that enables software development teams to adopt modern DevOps and Cloud-Native best practices such as Continuous Delivery, Infrastructure Automation, microservices and containers.

If you would like to assess a single application or enquire about one of our plans you will need send us your personal data. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.

Contino may access and use your Personal Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

Resources & Further Information:

EU General Data Protection Regulation 2016 (GDPR)

Privacy and Electronic Communications Regulations 2003

Privacy and Electronic Communications Regulations 2003 – The Guide

10. ABOUT THIS WEBSITE'S SERVER

This website is hosted by Amazon Web Services (AWS) within a secure UK based data centre. We consider AWS to be a third party data processor (see section 11 below).  All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

11. OUR DECLARATION OF THIRD PARTY DATA SUB-PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All of these third parties are EU-US Privacy Shield (2016) compliant.

- Google (for website analytics) https://www.google.com/intl/en...

- Hubspot (for contact management) https://legal.hubspot.com/priv...

- AWS (for hosting this website) https://aws.amazon.com/privacy...

- Salesforce (for sales administration and account management purposes) https://www.salesforce.com/com...

- LinkedIn (social media) https://www.linkedin.com/stati...

- Facebook (social media) https://www.facebook.com/about...

- Twitter (social media) https://twitter.com/privacy

- Instagram (social media) https://www.instagram.com/abou...

- Eventbrite (event management) https://www.eventbrite.com/sup... 

- Go to Webinar (for hosting webinars) https://secure.logmein.com/hom... 

- Google Adwords and remarketing (digital advertising) https://policies.google.com/te...

The activities within which each of these Data Processors participates have been recorded within the applicable Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).

12. COOKIE POLICY

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

We use both session-based and persistent cookies, dependent upon how you use or interact with our website.  Cookies are small files saved to the user’s computer or mobile device that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.  Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser deletes them, or until they expire.

The cookies in use to deliver Google Analytics service are described in the table below.

Cookie:
__utma__utmb
__utmc
__utmv
__utmz

Title:
Google Analytics

Description:
These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.  These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

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Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

The cookies in use to deliver HubSpot’s service are described in the table below.

Cookie:
__hstc

Title:
HubSpot

Description: 
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Scope (session or persistent):
Persistent

Lifetime:
Expires: 2 years

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Cookie:
hubspotutk

Title:
HubSpot

Description: 
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

Scope (session or persistent):
Persistent

Lifetime:
Expires: 10 years

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Cookie:
__hssc

Title:
HubSpot

Description:
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewcount (increments each pageView in a session), and session start timestamp.

Scope (session or persistent):
Persistent

Lifetime:
Expires: 30 minutes

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Cookie:
__hssrc

Title:
HubSpot

Description:
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

Scope (session or persistent):
Session cookie

Lifetime:
None

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Cookie:
__hs_opt_out

Title:
HubSpot

Description:
This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies

Scope (session or persistent):
Persistent

Lifetime:
Expires: 2 years

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Cookie:
__hs_do_not_track

Title:
Hubspot

Description:
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.

Scope (session or persistent):
Persistent

Lifetime:
Expires: 2 years

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Cookie:
__hs_testcookie

Title:
Hubspot

Description:
This cookie is used to test whether the visitor has support for cookies enabled. 

Scope (session or persistent):
Session cookie

Lifetime:
None

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Cookie:
hsPagesViewedThisSession

Title:
Hubspot

Description:
This cookie is used to keep track of page views in a session.

Scope (session or persistent):
Session cookie

Lifetime:
None

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12.1 Google Analytics Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage...

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytic...

12.2 Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

- Internet Explorer http://windows.microsoft.com/e...

- Google Chrome https://support.google.com/chr...

- Mozilla Firefox http://support.mozilla.org/en-...

- Apple Safari http://docs.info.apple.com/art...

13. EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; google.com or facebook.com.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

14. ADVERTS AND SPONSORED LINKS

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

15. SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons from LinkedIn, Facebook, Instagram and Twitter which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.  We consider LinkedIn, Instagram, Facebook and Twitter to be third party data processors (see section 11 above).

16. SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/2jP0mdn).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

17. CONTACTING CONTINO

At Contino we are committed to providing you with full transparency with regard to your information rights.  If you have any questions about this Privacy Policy, or if you would like to exercise any of your statutory rights please write to

The Data Protection Owner, Contino, 1 Fore Street, London, EC2Y 9DT, or email: dataprotection@contino.io.

Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our information rights practices, please let us know as soon as possible . We’ll investigate the situation and where necessary, set about putting things right as quickly as possible. We will also take steps to avoid similar problems happening in the future. For further information please follow our General Data Processing Regulation Complaints procedure found at https://www.contino.io/service...

Please note, all electronic correspondence, including emails, are subject to the terms of this privacy notice.

18. CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.